Support is one person, and it is the person who wrote the code.
No ticket queue, no phone line, no tiers. Email us and you get an answer from the developer within one working day, Türkiye time (UTC+3). You can also read this page before you buy; nothing here is behind a purchase.
What we support
- Installing and activating the plugin you bought
- Bugs in our code, fixed in the next release
- How a feature works, and whether it does what you need
- Licence, download and refund questions
What we do not
- Hosting, server or WordPress core problems; that is your host
- Custom changes to the plugin; the source is GPL, any developer can
- Conflicts caused by a theme or another plugin we did not write
- Products sold on CodeCanyon: support runs through Envato’s item page
Before you ask
Six answers that cover most emails we get.
Delivery and licence
- How is the plugin delivered?
- By email, within a minute of payment: a download link and a licence key. The same two appear on the thank-you page. Lost the email? /find-order resends it.
- Can I use it on more than one site?
- One licence, one production site. A staging copy of that site is fine. A second live site needs a second licence.
- What happens after a year?
- The plugin keeps working. Nothing switches off. What lapses is new versions and email support; renew only if you want those.
Money
- Who takes my money?
- Paddle.com, as Merchant of Record. Paddle issues the invoice, collects and remits VAT, and processes refunds. WebKoding builds the software and answers support. For the three items sold on CodeCanyon, Envato is the seller and its terms apply.
- What if it does not work for me?
- 30 days, no argument. Email us or reply to the Paddle receipt; the refund is issued by Paddle to the original payment method, usually within 5 working days.
Data
- Does the plugin send my data anywhere?
- No. It runs on your server and stores in your database. The only outbound call is the licence check to our server, which sends the key and your site address, nothing else.